Privacy policy
Herbal Australia ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and the choices available to you. It applies to all visitors and customers, including those ordering from outside Australia.
Information We Collect
We may collect the following categories of information:
- Contact details — name, email address, phone number, delivery and billing address
- Order information — products purchased, order value, payment confirmation (we do not store full card numbers; these are processed directly by our payment provider)
- Account information — if you create an account, your login details and order history
- Technical information — IP address, browser type, device information and browsing behaviour on our site, collected via cookies and analytics tools
- Communications — any correspondence you send us, including customer service enquiries
How We Use Your Information
We use personal information to:
- Process, fulfil and deliver your orders, domestically and internationally
- Communicate with you about your order, account or enquiries
- Improve our website, products and customer experience
- Send marketing communications, where you have opted in, which you may unsubscribe from at any time
- Meet our legal, tax and regulatory obligations
Cookies and Tracking
Our website uses cookies and similar technologies to keep your cart functional, remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
Sharing Your Information
We share personal information only where necessary to run our business, including with:
- Payment processors, to securely handle transactions
- Delivery and logistics partners, both domestic couriers and international freight/postal providers, to fulfil your order
- IT and website service providers who support our platform
- Regulatory or law enforcement bodies, where required by law
We do not sell your personal information to third parties.
International Data Transfers
Because we ship internationally, order and delivery information may be transferred to and processed in countries outside Australia, including by international shipping carriers and, where applicable, local customs authorities. Where we transfer personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles and, where relevant, the data protection laws of the destination country.
Data Security
We use reasonable technical and organisational measures to protect personal information from misuse, loss and unauthorised access. No method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, or correction of, the personal information we hold about you, and you may ask us to delete your account or personal data, subject to our legal obligations to retain certain records (such as tax and order history). To make a request, contact us using the details below.
Children's Privacy
Our website is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.
Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website, with the date of the last update shown above.
Contact Us
For privacy questions, requests or complaints, contact us at:
Email: info@herbalaustralia.com.au
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
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