Refund policy

We stand behind our products with a 100% money-back guarantee. This policy explains how returns and refunds work for our skincare, herbal and superfood products, for both domestic and international orders.

Our 100% Money-Back Guarantee: If you're not satisfied with your purchase, we will refund 100% of the product price within 30 days of the delivery date. Original shipping costs are non-refundable, and the customer is responsible for covering the return postage fee. This guarantee applies to eligible returns as set out below; a separate, no-cost process applies to faulty or damaged items (see Eligibility for Return).

Return Window: You may request a return within 30 days of the delivery date. After this period, we are unable to offer a return, refund or exchange, except where required by the Australian Consumer Law.

Eligibility for Return: Because our skincare items and powdered supplements are personal-use and consumable products, they must meet the following conditions to be eligible for a return:
*Unopened, unused and in original, undamaged packaging with any seals or safety wrap intact
*Accompanied by proof of purchase (order number or receipt)
*Returned within 30 days of the delivery date

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products, or opened powders and supplements (Shilajit, Moringa Powder, Ashwagandha Powder, Saffron), unless the item is faulty or was damaged in transit.

Faulty or Damaged Items: If you receive an item that is faulty, damaged in transit, or not what you ordered, please contact us within 14 days of delivery with your order number and a photo of the issue. We will offer a full refund, replacement or repair at no additional cost — including return postage — in line with your rights under the Australian Consumer Law.

Domestic Returns (within Australia): Once your return is approved, we will provide return instructions. For change-of-mind returns under our money-back guarantee, you are responsible for arranging and paying for return postage; this is separate from, and not deducted out of, the 100% refund of the product price. Faulty items are returned at no cost to you (see Faulty or Damaged Items).

International Returns: For orders shipped outside Australia, the same 30-day eligibility rules apply. Return shipping costs and any customs or import charges are the customer's responsibility for change-of-mind returns under our money-back guarantee, unless the item is faulty or damaged, in which case we will cover reasonable return shipping costs. Please contact us before sending an international return so we can confirm the correct process.

Refunds: Once we receive and inspect your eligible return, we will refund 100% of the product price to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider. Original shipping fees are non-refundable, and return postage costs are the customer's responsibility, except where the return is due to our error or a faulty item, in which case the full amount — including shipping — is refunded.

How to Start a Return: To begin a return, contact us with your order number, the item(s) you wish to return, and the reason for the return:

Email: info@herbalaustralia.com.au
Our team will confirm your eligibility and next steps within 2 business days.